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Pass Guaranteed Quiz 2025 CIPS L6M10: Authoritative New Global Logistics Strategy Test Preparation

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CIPS L6M10 Exam Syllabus Topics:

Topic
Details

Topic 1

Understand the concept of reverse logistics and its impact on global logistics strategy: This section measures the skills of the target audience in assessing strategic factors influencing reverse logistics, such as government policies, economic considerations, and environmental impacts. It emphasizes understanding how these factors affect reverse logistics planning. A key skill measured is evaluating sustainability strategies in reverse logistics.

Topic 2

Understand the strategic logistical implications of globalization: This section measures the skills of Logistics Managers and focuses on evaluating the logistics challenges presented by globalization. It covers issues such as centralized versus regionalized inventory holdings, international logistics practices, and the impact of transportation pipelines on inventory costs. A key skill measured is identifying logistics challenges in a global context.

Topic 3

Assess the strategic factors that influence reverse logistics: This section measures the skills of Logistics Coordinators in comparing factors affecting the implementation of reverse logistics strategies. It discusses challenges such as lack of infrastructure, forecasting difficulties, and perceptions of reverse logistics as a cost rather than a value-addition opportunity.

Topic 4

Understand global governance of the supply chain: This section measures the skills of Compliance Officers in assessing the impact of international legislation on globalized supply chains. It includes understanding jurisdictional issues and legal considerations affecting trade across multiple countries. A key skill measured is evaluating legal frameworks governing international trade.

CIPS Global Logistics Strategy Sample Questions (Q175-Q180):

NEW QUESTION # 175
Which technology is increasingly being used in storage and handling systems to manage material flows and operations efficiently?

A. Paper-based systems
B. Manual labor
C. Traditional inventory management software
D. Artificial intelligence (AI) and machine learning

Answer: D

Explanation:
AI and machine learning enhance efficiency in storage and handling by automating decision-making and optimizing material flows. [P-9]

NEW QUESTION # 176
Which of the following is NOT a way in which reverse logistics creates value for organizations?

A. Increasing product life cycles
B. Reducing customer satisfaction and loyalty
C. Recovering value from used/returned goods
D. Obtaining feedback for product improvements

Answer: B

Explanation:
Reverse logistics creates value for organizations through various means, including increasing product life cycles, obtaining feedback for product improvements, and recovering value from used/returned goods. It does not involve reducing customer satisfaction and loyalty. [P-139]

NEW QUESTION # 177
Who has the ultimate responsibility for setting meaningful goals for reverse logistics systems in the organization?

A. Customers
B. Suppliers
C. Individual workers
D. Senior management

Answer: D

Explanation:
Senior management holds ultimate responsibility for setting reverse logistics goals. [P-181]

NEW QUESTION # 178
What role does commitment to environmental issues and ethical standards play in the implementation of reverse logistics programs within an organization?

A. It helps reduce the need for efficient processes.
B. It enhances the likelihood of successful reverse logistics programs.
C. It adds complexity to the supply chain.
D. It hinders the organization's competitiveness.

Answer: B

Explanation:
Organizational commitment to environmental issues increases the likelihood of successful reverse logistics programs. [P-180]

NEW QUESTION # 179
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark's team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: What preventive measures will Mark take to address Customer 3 Sarah's issue?
Answer Options:

A. Ensure consistency with sizing charts
B. Improved order fulfillment
C. Improved delivery tracking systems
D. Enhanced quality control
E. Update billing procedures

Answer: B

Explanation:
To prevent missing items in orders, ShopSmart should improve its order fulfillment process, ensuring greater accuracy. [P 166-169]

NEW QUESTION # 180
......

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